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Privacy policy

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Effective Date: October 2025

1. Introduction

Welcome to Solvida (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal information.

Solvida is operated by RASSCO FZCO, a company registered in the United Arab Emirates, with its registered address at Maktabi Desk 92-A, Floor 18, Sheikh Rashid Tower, Dubai World Trade Centre, Dubai, UAE.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use solvida.co or any related applications or services (the “Platform”).

By accessing or using Solvida, you agree to this Privacy Policy.

2. Who We Are

Solvida operates a digital asset exchange platform currently available by private invitation in Colombia.

We act as the data controller for the information you provide to us.

3. What Information We Collect

We collect and process the following types of data:

  • a. Personal Identification: Full name, date of birth, nationality, identification documents (ID, passport, residence permit).
  • b. Contact Details: Email, phone number, address.
  • c. Verification Data: Selfies or biometric information (for KYC and liveness checks), proof of address, and related documentation.
  • d. Financial Information: Wallet addresses, transaction data, payment method details, and bank information (where applicable).
  • e. Technical Information: Device data, browser type, IP address, and login history to ensure platform security and performance.

4. How We Use Your Data

We use your information to:

  • Provide and maintain our services.
  • Verify your identity and comply with KYC/AML laws.
  • Process transactions and maintain records.
  • Detect and prevent fraud or unauthorized activity.
  • Improve our products, user experience, and platform security.
  • Communicate with you about your account or regulatory updates.

We do not sell or rent your personal data to third parties.

5. Legal Basis for Processing

We process personal data under the following legal grounds:

  • Contractual necessity: To provide you with our services.
  • Legal obligations: To comply with AML/KYC and financial regulations.
  • Legitimate interests: To protect the security and integrity of our platform.
  • Consent: For optional communications or marketing (which you can withdraw at any time).

6. Data Sharing

We may share limited data with trusted partners where necessary to operate Solvida securely and legally, including:

  • Identity verification providers (for KYC checks)
  • Payment processors or banks (for deposits or withdrawals)
  • Regulatory or law enforcement authorities, when legally required

All third parties are contractually required to protect your data and use it only for the agreed purposes.

7. International Data Transfers

If your data is transferred outside Colombia, we ensure that appropriate safeguards (such as contractual clauses or equivalent protections) are in place.

8. Data Retention

We retain personal data only as long as necessary to meet legal, regulatory, and operational requirements.

Typically, this is five (5) years after account closure or your last transaction, unless law requires longer retention.

9. Your Rights

You have the right to:

  • Access and obtain a copy of your personal data.
  • Request correction or deletion of inaccurate information.
  • Object to certain data uses or withdraw consent.
  • Request restriction of processing or portability of your data.

To exercise your rights, contact solvida for the contact form on solvida.co

10. Security

We apply strict technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

However, no online system is fully secure, and you use Solvida at your own risk.

11. Cookies and Tracking

Solvida uses essential cookies and analytics tools to maintain platform performance and improve user experience.

You can manage cookie preferences through your browser settings.

12. Updates to This Policy

We may update this Privacy Policy periodically.

The latest version will always be available at solvida.co/privacy, and continued use of Solvida means you accept the updated policy.

13. Contact

For questions regarding these Terms, please contact us via the contact form on solvida.co